Return Policy

💥 Horny Stoner Return Policy

We get it, shopping online for pleasure products can come with questions. We're here to keep things simple, transparent, and all about your safety. Here’s everything you need to know before you click “add to cart.”

🚫 All Sales Are Final

Due to the intimate nature of our products, all sales are final. That means we cannot offer returns, exchanges, or satisfaction guarantees once a product has been opened or used. Even if it’s not your vibe, we can’t take it back—but we do want your feedback so we can improve our offerings!

💔 Damaged or Defective Products

If your product arrives broken or defective, don’t stress, we’ve got your back. We offer exact exchanges within 30 days of delivery for any defective or damaged items.

Make sure to:

Contact us within 30 days
Include photos and a short description of the issue
Keep the product and packaging until your exchange is processed

If your item has a manufacturer’s warranty, we’ll help you get in touch with them for support. We’re here to help you get what you paid for.

📦 Unopened Returns & Refused Deliveries

If your entire package is unopened and returned to sender or refused at delivery, we will accept the return. Just a heads-up: “unopened” means the entire shipping package is sealed—not just the product box inside.

Because of the health and safety risks involved with intimate products, we cannot accept returns for anything that’s been opened, even if it’s “unused.”

🧾 What If My Package Was Marked Delivered But I Didn’t Get It?

Once your package is marked as delivered, we are not responsible for stolen or lost mail. You’ll need to file a claim with your local postal service or police department. We wish we could help more, but sadly, we don’t have GPS on every package once it hits your mailbox.

If your package was lost or damaged in transit before delivery, we will help you file a claim and make sure you get a replacement. Just reach out!

🛠 If It’s Not Defective… Just Disappointing

If your toy isn’t defective but it’s just not it, we unfortunately cannot offer refunds or exchanges. But we still want to hear about it! We take product quality seriously, and if a toy gets more than two complaints, we pull it from our lineup. Your feedback keeps our shop stocked with only the best vibes.

📏 Check the Specs Before You Buy

Before checking out, please double-check:

Sizes
Dimensions
Material details
Power source (battery, rechargeable, plug-in)

We want you to feel great about your order, and choosing the right fit starts with knowing what you’re getting.

🧠 Troubleshooting Common Toy Issues

Before you assume your toy is defective, try these quick tips:

For battery-operated toys:

Use brand new batteries (yes, even if the old ones “should” work!)
Double check polarity (+/- directions)

For rechargeable toys:

Fully charge before first use
Make sure your toy isn't plugged in when you're trying to turn it on. Many toys will not work when plugged in.
Check for lights or indicators per your user manual
Make sure the charger was actually plugged in and the outlet works

For plug-in toys:

Confirm compatibility with outlet voltage (especially if using internationally)

Powering on/off:

Some toys need you to hold down the power button for a few seconds
Others require multiple quick presses
Some have travel locks—check the manual for how to disable them

Bottom line: Always read the user manual first—every toy is a little different.

💬 Still Need Help?

If you’ve tried the steps above and something still feels off, shoot us an email. We want to make things right when we can. We’re not perfect, but we’re here for you.

Because shopping for pleasure should feel easy, safe, and judgment-free. 💚

Click here to contact us to begin the return process.