Shipping Policy

📦 Horny Stoner Shipping Policy

Welcome to Horny Stoner—where your toys, tees, and smoke gear ship fast, discreet, and with a whole lot of love. Here's everything you need to know about how your goodies get from our stash to your door:

🛒 Order Processing:

Orders are processed Monday–Friday (excluding holidays and the occasional pizza emergency).
Most orders ship within 1 business day—because we know you’re excited.
If you need to change or cancel your order, send an email to HornyStonerMail@gmail.com within 24 hours. After that, it’s probably already on its way!

📬 Shipping Details:

All U.S. orders over $100 ship FREE! 🎉
Standard shipping usually takes 3–7 business days depending on where you live.
Expedited shipping options are available if you need your vibe (or your new favorite shirt) even faster.
Standard-sized products fit in a variety of flat rate boxes.
Oversized products might have extra shipping charges—this will be shown in your cart before checkout. If you have any questions, just reach out!

📦 Discreet Packaging:

We ship everything in plain, boring boxes—no logos, no wild images, no nosey neighbor drama.
Your bank statement will also be discreet, because your business is your business.

🛂 Age Requirement:

You must be at least 18 years old to order from Horny Stoner.
By using this site, you’re confirming that you are 18+. We will never knowingly ship to anyone underage. Pinky promise.

🚚 Order Fulfillment:

Nalcor LLC is our fulfillment partner.
If you can't find your order tracking email, search for "Nalcor LLC" in your inbox—it should pop right up.

📬 Confirm Your Shipping Address:

Double-check your shipping address before you check out. Once a package leaves our warehouse, it’s in the carrier’s hands.
We are not liable for delivery issues like:
- If you’re no longer at the address (e.g., hotel or moved)
- If you don’t claim the package in time from a pickup location
- If it’s misdelivered due to an address mistake

Products returned to us for bad addresses or unclaimed deliveries will go back into our inventory.

You’ll be charged for shipping plus a 10% restocking fee (minimum of $10).
Refunds will be issued as store credit only.
If you want the item again, you’ll need to place a new order (and if it’s under $100, free shipping won’t apply).

⏳ Backordered Items:

Sometimes an item you love might be on backorder (out of stock but coming back soon!).
If you snag something on backorder, we’ll ship it as soon as it’s back in stock. Want an ETA? Shoot us an email!

🌎 International Shipping:

Currently, we ship within the U.S. only.
In the future, we’ll be rolling up and shipping out internationally—stay tuned!
Reminder: Customs rules vary by country, and we’re not responsible if adult products are restricted, refused, or confiscated by customs.

🚫 Brand Restrictions:

Some brands don’t allow us to sell their products outside of the U.S.
Our system should block checkout if that’s the case, but if you run into any issues, holler at us.

❌ Lost, Stolen, or Damaged Packages:

Horny Stoner is not responsible for lost or stolen packages after they leave our facility.
We provide tracking info as soon as your order ships. Keep an eye on it!
If your package is missing, here’s what you need to do:
- If tracking says delivered: We recommend checking with neighbors or your local carrier/post office. Unfortunately, claims can't be filed once an item is marked as delivered.
- If tracking shows lost in transit: Contact the shipping carrier and file a claim for the insured amount.

🚚 SHIPPING CARRIER CONTACT INFO:

UPS:

File a claim: UPS Claims Support
Phone: 1-800-PICK-UPS

You’ll need:

Your name, phone, email
Pickup date
Package weight
Tracking number
Merchandise value

USPS:

File a claim: USPS Package Inquiry
Phone: 1-800-ASK-USPS (1-800-275-8777)